By Phone: Get in touch on 0800 952 2302. Virgin Media customers can return their equipment for free. Broadband. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. This is currently one of the most affordable. They provide telephone, television and internet services. Unfortunately, this job posting is expired. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. com ) to arrange an appointment for collection team to come round and pick it up. richardsch. I also got an email saying that they have the returned goods but are now including a Virgin WiFi Booster and a Virgin Ethernet Booster. Browse Virgin Media Virgin Media Community. Administer and maintain libraries or collections of information, for public or private access through reference or borrowing. Virgin Media is a telecommunications company. Just wondering if anyone knows the virgin media collections number, this is for tv and broadband. Equipment Collections Representative Virgin Media. . 0 Kudos Reply. I was at the store where I bought it and they told me to call the virgin media support team. Connect Mo Jaffery Bradford. Virgin Media Community. However they've now returned to attempting a physically collection first, but still offer postal returns if this isn't convenient. Call 150 from your Virgin Media telephone, or call 0345 454 1111 from any other phone to cancel. Please follow the simple instructions we've provided in the pack that we delivered with the new. Connect Jade Billingham Team Leader for the Department for Work and Pensions (DWP) Dudley. ) of all kit that you are returning. I need to get the equipment back to them before they charge me and due to my mobility issues I can not get to a yodal drop. New around here? Check out the do's and don'ts, in our Community FAQs. Please join me on private message so I can locate your account and pass account security. I've now been sent an SMS message from 07860 041003 saying: Hi, it's Virgin Media. I have cancelled my Direct Debit and would appreciate not being threatenedTo help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. £25. on 12-12-2022 20:27 Hello all, I have booked a collection with the collections team to come around and pick up my equipment. Job description from Virgin Media Salary: £25,000. ie. Regards. Virgin Media billing and payments help and support. This depends on the equipment you want to recycle. I wouldn't worry, legally you've returned the hub when you hand it to their delivery service. Or iIf you have a printer you can print out your own label and return the equipment. I have cancelled my package and I keep getting messages to ask for the equipment to be returned, I am out of the country but booked collection for Nov 22nd, now being threatened with a £40 fee - can someone from Virgin help. I subsequently did some research and was surprised to find that there are numerous reports of Virgin Media equipment exploding. It is unclear when services will be restored, but Virgin Media is working hard to fix the issue as soon as possible. Home. Joining in. Raise a written complaint, asking for them to refund the forty quid, and pay you £26. Broadband. collections team manager at Virgin Media West Midlands, England, United Kingdom. Posting some photos of the issue on here may help the VM forum team respond but someone will need to move your topic to another forum as the VM forum. Call Virgin Media at 150 from any Virgin Media landline or mobile phone. Virgin Mobile customers: the app will work in a device where a Virgin Mobile SIM is present and setup has been completed. Built and led team committed to achieving goals through energetic engagement, positive mindset and consistent work ethic. If you cancel during your minimum term an early disconnection fee will apply. Once the system processes the return, the reminders will stop. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Virgin Media £200 bill credit: The Virgin Media bill credit will be applied to your first bill. Hub 3: up to £50 per unit. Accordingly, the Virgin Media network in Liverpool is currently down, causing disruption to some customers. We would like to show you a description here but the site won’t allow us. 0800 408 9340 is a legit Virgin Media retention department number, I cancelled my 18 month contract 30 days before it ended and got calls from 0800 408 9340 and 0203 743 6946 offering me a deal to recontract. 1,046 reviews from Virgin Media employees about Virgin Media culture, salaries, benefits, work-life balance, management,. com, the worlds largest job site. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. We would like to show you a description here but the site won’t allow us. You don't need to return ethernet or HDMI cables or remote controls. Then enter your email address, and click on email me my new label and follow the instructions. If you have a diagnosed fault with your TiVo, it will be replaced with a V6 as a matter of course. Termination date 6 April. Volt. Main. Apologies for any inconvenience. Stores Operative. Joined virgin almost two weeks ago due to talk talk services being terrible, anyway I still haven’t received my equipment from virgin, I don’t even have a message from yodel so no way of tracking it. If we do, we’ll either text or email you (from [email protected] ) to arrange an appointment. (18 month contract applies) 108. Virgin Media O2 is at the start of a new era. Hello. Stream from Virgin Media. You can also contact our collector directly on 01 4405310 or email VMEquipmentCollections@actavo. Imagine my surprise then when I today received an email from another debt collection agency, Oriel Collections, for the very same amount. Services and installation of equipment may vary subject to government advice on COVID19. K. Hey @Cavallino thanks for reaching out to us on the Virgin Media forums. Back in June 2014, I moved home to a location where VM was unable to provide service. Apply Today. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. At the time of writing all Virgin Media broadband packages slower than its flagship Gig1 (1Gbps) broadband package come with its Hub 3 router. on 05-03-2022 19:10. It is strange how the shops near by to you aren't accepting our equipment; it isn't something we're aware of. Thanks,Build the ideal Virgin Media package for your unique needs. uk. Join to view profile Virgin Media. Hi all,. Collection of kit. so i obviously refused that and went onto the 2nd person, they told me that £31. Home. Virgin are stating the equipment is worth £40 charge yet cannot be bothered to collect so they can avoid refunding monies due to me. Bear in mind that you might have to pay for this call - the best time to ring is 8am Monday-Friday or 9am on Saturday to cut down your time on hold. installation time, give us a call. If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. On this letter, there is a label sticker. Many thanks,Sorry to hear that you're not able to find your door step collection date. You have now charged me £40 for equipment I do not want and would be happy to return. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. when you join us. . Partial disconnection - Removing one or more products/services from your account, but remaining a Virgin Media Business customer with other products/services. £0 Setup: included on broadband & phone packages, Big bundle, Big bundle + Pick (s), Bigger bundle, Bigger bundle + Movies, Bigger bundle + Sports, Bigger bundle + Sports & Movies (including Volt variants) and Ultimate Volt. Also when I followed the instructions and peeled off the original address. 50) and extra HD box worth £6. Any remaining balance will be applied to subsequent bills until the credit is used. They provide telephone, television and internet services. 10 for an account that was cancelled, the sim card contract finished on 16th July and I cancelled 1 month before, I wasn't transferring the number. Part of your role would include door-to-door sales with new residential and business customers. Introducing the My Virgin Media app . Step 3 - Label the box – a letter came with the. on 15-11-2022 15:14. reg number. etc. They will either text or email you (from [email protected] on the Whats App Virgin chat right now. Broadband. Salary: £25,000. They provide telephone, television and internet services. As its now past 17:30 is it - 5395375. Chatter and natter. VM don't need the ethernet or coaxial cables returning. Wherethen £44 a month. Forum Team. My elderly mum (80+) had Virgin Media install fibre phone last September, the setup didn't work for her so she had to get them to re-do it (at her cost!), now she has received a letter (01/03/2023) stating that as part of ongoing improvements for over 35,000 customers, we need to replace your. etc. . Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Any remaining balance will be applied to subsequent bills until the credit is used. This means that customers who have old Virgin Media equipment, that we can’t redeploy, canReturning Virgin Media Equipment in Virgin Media: TiVo® service 09-07-2023; Recycle old media box turned to collection - confused in Virgin Media: TiVo® service 20-03-2023; Returns in Virgin TV V6 10-02-2023; Netflix signed out after two weeks saying restart membership in Stream from Virgin Media 16-01-2023Virgin Media Verified account. £27. Hello , Thanks for responding. Virgin Media equipment The Virgin Media kit is part of the service we provide, so they will ask you to return our equipment (including remote controls and power cables). Virgin Media is a telecommunications company. After that, it’s just £3 per month (or £30 a year). Quickstart is the quickest and easiest way to setup our services. 0k per year. Installing new equipment, such as a new router or set-top box. Make a payment using our dedicated automated payment service on 0800 064 3777 *. Options. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. Broadband. Virgin Media says it has committed to net-zero-carbon and zero-waste operations by the end of 2025. Call our team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone and select option 3. £21,968 - £22,369 a year. This depends on the equipment you want to recycle. Accordingly, the Virgin Media field technician interview questions will give you an understanding of what to expect during the interview process. Pack up your equipment in the Virgin Media recycle kit provided. Apply for the Job in Equipment Collections Representative at Bradford, . Alternatively, you may be charged a fee for failing to return the equipment in a timely manner. Hi, I was informed that my VM kit will be collected today. Mobile Your Account. 27500Function:Customer ContactClosing Date:22/03/2023Salary: £27,500Basic Salary: £25,000 per…See this and similar jobs on LinkedIn. This is what’s known as being a member of the Distributor Take-back Scheme (Virgin Media Ltd 9585). Posted 7:21:49 PM. Mon-Sat 9am-5pm. Skip to kopf content Accessibility Help . 1800 941 114. Outside Canada +1-416-348-1892 This call is free from your Virgin Plus phone. HomeI'm sorry if this is the wrong board. Waited in all day only to get an SMS in the late afternoon saying their vehicle had an issue and wouldn’t be collecting (which sounded like a lie tbh). Worked with Harmonic NMX for HD/SD encoding & Simulcast/transcoding. 28 December 2011 at 1:11PM. Any remaining balance will be applied to subsequent bills until the. on 26-12-2022 00:50. Gateshead Council. Solved: Hi I changed my Virgin Volt contract and the equipment sent to me for the cancelled contract is no longer of use. Or stream, control and manage. Here’s the timeline (not in chronological order): 1) 21/6 The day the broadband contract ended and I was promised a return packa. Virgin Media has launched its first 4K TV set-top box, offering four times the resolution of high definition broadcasts. Usually all ends well once you've handed the package over and got your receipt, but very occasionally VM insist they didn't receive the kit back (this is Yodel and Virgin Media, after all). Prior to moving out I already called Virgin Media and they said there is no need to order the returns equipment since an engineer(?) - 5058579 I can't find the equipment that is being picked up on 19th July, I think it could be in storage, can my collection be cancelled completely and I will find it and return it to you if you could send me a returns bag please Simply ring our friendly customer service team. After 16 years custom! I will never return to Virgin Media in the future and will recommend others not to use Virgin either. Virgin Media Gets Very Weak Customer Support Rating. Virgin Media recycle kit usually comes with a letter. KMM116247153I15977L0KM - I think that was my account. Did you try the direct number for the pre-installs team 0800 052 1734? Dave. Virgin Media have a long and proud history of serving the community with products and services which enable people to stay connected. Chances are they'll flunk handling the complaint, but then you. However, their delivery partner Contactengine doesn't seem to specify a time window and there is no way one can contact them. I dont have the - 5205783. Virgin Media £250 bill credit: The Virgin Media bill credit will be applied to your first bill. If you've noticed a problem with one of our street cabinets, cables or pits recently, we'd like the opportunity to put it right as quickly as possible. They provide telephone, television. For more info on what equipment needs returning to us see here. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. You can see your private messages at the top of the page, in the envelope icon. Terms and Conditions – PAYG Mobile. The Virgin Media kit is part of the service we provide, so we may ask you to return it (including remote controls and power cables). Virgin Media employs 8,988 employees. If you want TV without recording capability, you could go for the Stream product which would just require a stable WiFi connection. It is strange how the shops near by to you aren't accepting our equipment; it isn't something we're aware of. Pack up your equipment in the Virgin Media recycle kit provided. Find out all you need to know about contract lengths, equipment, cancellation and more. Re: Problems returning my equipment. Broadband, TV and phone customers 150 free from your Virgin Media phone 0345 454 1111* from any other phone line Mobile customersRe: Returning equipment. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. All Virgin Media equipment, except the Stream product, require co-ax connection. Call us on 150 from your Virgin Media home phone or 0345 454 1111* from any other phone. I cannot access support since I don't yet have an account number and I can't reach support by phone. Telling me I need to return my Hub to avoid having a £40 charge on my account. Customer Premise Equipment Collections Officer at Virgin Media Manchester Area, United Kingdom. Follow these steps to install your virgin Media Broadband, TV and Phone service. We offer the full kit and caboodle - Broadband, TV services and mobile - to ensure our customers have access to the very latest tech. We are not open on Saturday or Sundays. Then enter your email address, and click on email me my new label and follow the instructions. Search job titles. IT Department. Chop and change TV, broadband and phone services to create the perfect deal for you. on 12-11-2022 09:30. com ) to arrange an appointment for collection team to come round and pick it up. Our Products. I was assured that I would not be billed the £40 (I'm owed £72 as a. If. Packages ; Large ; TV ; Landline ; Mobile ; For business ; Diverse Stuff. I get no refund, no apology. Home. From £ 38 a month. : £25K. As one of the UK’s largest businesses, we are powered by a epic, diverse and high performing. on 30-10-2022 08:03. on 07-05-2023 08:56. Joining in. I have cancelled my Direct Debit and would appreciate not being threatened To help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. 7 ★. Hi. Equipment collection after you close your account After the 30 days' notice, our couriers at Actavo will make contact with you to arrange collection of the equipment. Equipment Collections Representative Virgin Media. If this does not work, or you've lost your remote control, you'll need to complete the remote control order. The Virgin Media kit is part of the service we provide, that we may ask you to return our equipment (including detach controls and power cables). I've been waiting in all day for someone from VM to collect my old equipment. You can also email EquipmentReturns@virginmedia. Alternatively, dial 0345 454 1111* from any other phone. The second method is to send an email to Virgin Media requesting a return kit. We're updating your Emergency Backup Line. Available with M50 broadband or faster. I’m being called for collections for someone else. Whether you have a fault with your service that needs fixing, or you’re just having Virgin Media installed, we’ll send you one of our engineers at no extra cost*. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. on 22-09-2022 11:27. Virgin Media £250 bill credit: The Virgin Media bill credit will be applied to your first bill. They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. I don’t have, have never had and now will never have a virgin media account. I have just received my TV box and my Gig 1 router. the team leaders and other team members there made it worthwhile turning up. If you’re on one of our 30 day rolling contracts, you’ll need to pay an additional one-off flexi. They provide telephone, television and internet services. Do feel free to call our team on 0345 454 1111 or 150 on your Virgin Media landline service, close to our opening time of 8am - to avoid longer call queues, if you want or need to discuss the pending visit with our team further. Stay safe online. For service in Cantonese or Mandarin. The Collections Agent role is open to everyone - simple. Gateshead. Networking and WiFi. We know things can happen, and we're here to help put things right. You can contact us to discuss your O2 mobile products and services. Breakroom Rating for Virgin Media Based on 126 ratings from their employees See all job reviews About Virgin Media. Kudos to you all. Discount worth up to £511. It didn't offer me any options for issues on the closure of accounts. Broadband. customer collections virgin media jobs. After that, it’s just £3 per month (or £30 a year). Software ; Broadband ; TV ; Landline ; Mobile ; For business ; Other Stuffed. Function:Customer ContactClosing Date:27/01/2023As a Regional Customer Premise Equipment…See this and similar jobs on LinkedIn. 25000Function:Customer ContactClosing Date:17/04/2023Salary: £25,000You’ll be the person who…See this and similar jobs on LinkedIn. The UK’s most popular channels, Catch Up services and built-in apps, in one place. Can I request a disconnection online? Yes you can. Mon-Sat 9am-5pm. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. Virgin harassing me with multiple debt collection agencies. on 19-01-2022 12:56. And finally, if. Virgin Fibre Areas only. You’ll also find straightforward tests that’ll check for faults on your own phone line. on 07-02-2023 11:22. com, the worlds largest job site. You can find loads of helpful information on the Virgin Media support site. “In 2020, we refurbished and reused 1. Packages ; Broadband ; TV ; Landline ; Portable ; For business ; Other Stuff. If we do, we’ll either text or email you (from [email protected] a nice wee collection of hubs here, would a nice forum team member help in sending out the return packaging for 2 separate old accounts here please. Forum Team. Turn on and start the Box. I will send you a private message now, so I can get something arranged for you. Worked with Cisco headend equipment NGTV, TV over IP headend , Cisco switches and multicasting. The role will also include administrative and adhoc process activity dependant on Business requirements in meeting overall goals of the Collections team. Report this profile. Customers can return. Why has yet another prepaid item gone MISSING, yet yodel are LYING about it being delivered at 1. Find out more about Collections Agent salaries and benefits at Virgin Media. Followers who post on Richard’s social media feeds have been targeted in private channels by people with fake accounts. Posted 7:20:44 PM. Options. Returning equipment. It's an outstanding balance and will just go through the collections process. I carefully collected my virgin media equipment and sent the package. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. co. Final payment in Collections. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. You can also use Parcel Motel to return your equipment, you will be able to. They’re super knowledgeable on all our products and services. Thanks for your post. I managed to find this number for myself (I had tried 150 from my Virgin phone) but had to sit through so many options - choose this, pick that - and then finally get through to be told the current wait time was 110 minutes was enough to almost consign the phone to the front garden via the window. 6 million cable customers in the UK is an unpaid carer – and 58% of them reported feeling lonely or isolated. For collection of equipment under WEEE please click here for more information. If we do, we’ll either text or email you (from noreply@contactengine. Anyone can find this group. 3m items, including set-top boxes. Simply press 1 when you get through to the automated menu, and you'll be put. Clearly I sent the equipment back as VM have said they have received 2. Call us from a textphone on 18001 0345 454 1111. £35 setup fee applies*. Apply to Virgin Media jobs now hiring in Foxhills on Indeed. Equipment Collections Representative Virgin Media. Stream from Virgin Media. It. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old. 86Gary. D01 C9W8. I left Virgin months ago and have arranged for my equipment to be collected. Drop us an email at the relevant address above with your business name and company. View the job description, responsibilities and qualifications for this position. A free inside look at company reviews and salaries posted anonymously by employees. They'll text and email you with a delivery date and provide you with a tracking reference number. However, the contract emailed to me gives the new address for. built simulcast /OTT platform and worked on transcoding for Virgins TVAnywhere product using Harmonic transcoders & and adobe AMS /Wowza media servers/ Microsoft smooth. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old equipment. Virgin are stating the equipment is worth £40 charge yet cannot be bothered to collect so they can avoid refunding monies due to me. I had a text message last month saying a collector was in my area. Debt collectors have now made contact for payment. Assertive management of operations employing a rational and proactive approach, prioritising work stream as required. If there are you can book an engineer online too. I informed Virgin I was leaving as moving to a new area, spoke to a person who processed the closure of my account, they informed me that since my equipment is very old that they would not require it back and that I am to dispose of it myself. We would like to show you a description here but the site won’t allow us. Am you looking to cancel your Virgin Media account? Use our contract cancelling guide forward all inquire relating for leaving Virgin Media. Today I have had a text and an email saying I haven't returned the kit. The support team will answer the phones during the following hours: Monday to Friday: 8am to 9pm. 1 The parties: The Services covered by this Agreement are provided to you by Virgin Mobile Telecoms Limited, trading as Virgin Mobile, (part of the Virgin Media Group) (registered in England company number 3707664). com asking me to book a date for my equipment to be returned. . I then rescheduled pick up for 17th Feb (earliest date available) I then last week received a tx then an email staring that I haven't returned my equipment and would be charged £40 if it wasn't back in 9 days. Customers can also get in touch via Live Chat or by filling out a web form on the complaint section on Virgin Media’s website. We're concerned by the number of criminals impersonating Richard Branson, Virgin's senior management team and Virgin Group companies. 5k per year. They provide telephone, television and internet services. I understand I will require an Engineer to do this and it will. Early Disconnection Fees- PAYM & SIM Only Contract. 11. Ultra HD: Requires a Stream box from Virgin Media, and 4K-compatible TV to. LONDON. Be prepared to provide detailed answers about your qualifications and experience, and be honest about. 3 weeks ago. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. co. Only members can see who's in the group and what they post. I've emailed, applied online and requested via chat but not wanting a charge for something I'm trying to return without much successSearch Virgin jobs with virgin media. Bill for period 11 Mar - 10 Apr duly paid and I thought that would be end of matter. Booking an engineer is easy with Virgin Media. A €60 fee. Thank you for choosing Virgin Telco. on 15-01-2023 17:19. I have emailed Virgin back to send me a return label but have heard nothing for over a week.